This is a very interesting article that the Union Tribune ran.....
Please read:
In response to: Deadly Neglect: A U-T special report
Submitted by Sally Michael
Marion is 102 years old. If you meet her, one of the first things you will notice is the brightness in her eyes and her drive to seize the day. Marion wakes up every morning in her apartment at Villa Bonita Assisted Living around 5:00 a.m., does her stretching exercises then walks the entire 3rd floor, followed by the 2nd floor and finally the 1st floor. Next, she attends an organized community exercise program before moving on to cards and whatever else the day brings. At 102, Marion has been able to maintain a level of independence she is proud of and enjoys a lifestyle that would be nearly impossible were it not for Assisted Living.
Marion’s experience is far more typical of what happens in Assisted Living communities across California and the nation than what was recently portrayed on the pages of the Union Tribune. Compassionate and highly qualified senior caregivers were shocked to see how a few unfortunate and disturbing incidents -- from years ago -- were strung together in an attempt to paint a completely erroneous overall picture of Assisted Living. They were equally troubled by sweeping assertions made about the whole of Assisted Living extrapolated from single, isolated allegations which, in one particular case, were dismissed by a state investigation.
The Assisted Living communities I work with have, and will continue to, provide the highest levels of care to improve the quality of life, peace of mind, and independence of thousands of seniors and their families. The story you didn’t see was one of compassionate, competent care regularly and reliably delivered to one of the most valued populations in society. Assisted Living providers work in a profession that is highly challenging but also highly rewarding. That is reflected in what residents and family members have to say about their experience with Assisted Living. Clearly, it is not what the media has portrayed it to be. Rather, residents and their families continue to be highly satisfied with their experience in Assisted Living and they are recommending it to others.
A recent survey confirms this. Across the nation, a whopping 94% of Assisted Living residents indicated they were satisfied with their experience and 99% of residents say they feel safe in their communities. Additionally, 93% of Assisted Living residents say they are satisfied with the level of personal attention they receive from staff working in their communities. Assisted Living has listened to residents and families and responded. Popularity and success of the Assisted Living model has occurred because it is consumer-driven and offers residents what they want- flexibility, a home like setting, and independence.
For those questioning oversight of Assisted Living in the wake of the Union Tribune series, it is important to recognize that Assisted Living communities are licensed as Residential Care Facilities for the Elderly (RCFEs) in California and governed by a robust set of laws and regulations. From the initial licensing process to inspections, the regulatory framework is designed to promote resident independence and self-direction to the greatest extent possible in a residential, non-medical setting. Nearly every aspect of the Assisted Living experience is governed by state regulation. Is it enough? Our answer, as Assisted Living providers, is that more frequent inspections will only add to the integrity of Assisted Living and that is why we have strongly supported more frequent inspections. We remain committed to ensuring that California regulators have the resources they need to do their job. Unfortunately, California’s budget situation has reduced the frequency of inspections against our objections and those of consumer groups.
Providers have also strongly supported enhanced licensing and enforcement mechanisms to ensure compliance with all requirements. Our members have supported a proposed 20% licensing fee increase to support more frequent inspections and will continue to support such an effort in the future. We have worked hand in hand with legislators and regulators to ensure that we are doing everything we can to provide the safest environment possible while also protecting the home like setting and independence our residents and their family pay for and expect.
Even the strongest of operations and oversight cannot prevent all problems. Unfortunately, it is the rare unfortunate outcome that makes news. There is no question that Assisted Living wouldn’t be in high demand or enjoy extremely high resident satisfaction if quality care were such an issue. Thousands of caregivers have devoted their lives to helping seniors and it is truly unfortunate that their work and contributions are being undermined. In the end, it will be seniors and their families – who want what Assisted Living offers – who will lose if a cloud of misinformation is allowed to linger.
The positive, everyday experiences taking place in thousands of senior communities across this country are the reality of Assisted Living. Like Marion, countless seniors and their families breathe a sigh of relief daily knowing they are well taken care of, safe, and living as independently as possible. Their caregivers are dedicated professionals who go the extra mile to make life more comfortable and easier to manage. While the truth about Assisted Living is not likely to be the focus of overblown media hype, it has taken hold. 94% of residents like what they have experienced and 99% feel safe. This is a model that works and preserves dignity and independence for our seniors.
Sally Michael is the president of the California Assisted Living Association, which represents over 460 Assisted Living communities in the state. Members range from providers that cater to an active lifestyle to those that specialize in caring for residents with memory impairment.
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